Software Return Policy and Process

Boxed Products

To obtain a refund on a boxed product that was delivered to you, you must follow the following guidelines. If you wish to return downloaded product you purchased, please refer to Morovia Refund Policy for Downloaded Software.

All returns must be pre-authorized by Morovia Corporation. Refunds will not be made towards unauthorized items.

Product not purchased directly from Morovia must be returned to the retailer and is subject to the retailer’s return policy.

Returned products must be complete of all components (CD, manuals, software carton etc.) that comprised the original shipment. No credit will be issued for incomplete Morovia products.

All returned must be received in 30 days after the purchase otherwise the request will be rejected.

All returns must have a Return merchandise Authorization number (RMA) that displayed on the outside of the return package. To receive an RMA please contact return@morovia.com.

Morovia will not refund the shipping and handling charges for every return.

Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, Morovia will send you a check. If you purchase by credit card, your account will be credited.

Items must be returned to Canada headquarter.

Downloaded Software

To obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.

All returns for downloaded software must be pre-authorized by Morovia Corporation (Morovia) as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to Morovia within 30 days of the date Morovia made the software available to you for download (the “Purchase Date”), and Morovia must receive, at its offices, your fully completed and signed Affidavit of Software Destruction within 35 days of the Purchase Date. No refund will be made until the Affidavit has been received by Morovia, or if the time requirements described above are not met. Morovia is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.

Products not purchased directly from Morovia must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.

If the manual and CD for the software were purchased in the form of an Download Kit at time of the download software purchase, its return will be required (and a refund given) as a part of this return process.

To receive a refund for downloaded software purchases from Morovia, you must obtain from Morovia an Affidavit of Software Destruction (described below), and complete and return the Affidavit to Morovia along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete or non-Morovia component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Affidavit of Software Destruction to Morovia (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.

All Affidavits of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by Morovia clearly displayed on the form. To receive a RMA #, e-mail us at return@Morovia.com, or write to: Morovia Corp., 7725 Birchmount Rd., Unit 42, Markham, Ontario, Canada. You must provide sufficient information for Morovia to be able to identify your transaction, such as the Morovia order number and/or invoice number and/or date of transaction given to you when the download was ordered. If Morovia is able to identify your order, and the request is made within the timeframe discussed above, you will be given a RMA # as well as a copy of the Affidavit of Software Destruction ready for completion and return to Morovia.

When making your request for an RMA, please provide Morovia with your e-mail address if you can receive and print a document in Adobe Acrobat® (or “.pdf”) format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Affidavit of Software Destruction, sign and date the Affidavit, and return it to Morovia as instructed on the form.

When Morovia receives your properly completed and signed Affidavit of Software Destruction (and Download Kit, if applicable) within the timeframe discussed above, Morovia Software will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. Morovia will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, Morovia will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.